And that is the root of most issues on message boards, not just KB.
There's also landmines. It doesn't matter what you wrote, if you say one thing that unintentionally sets someone off, the rest of the message is lost. The reader is so bothered by that one thing that even if they try to read the rest, it keeps coming back to that.
Unless it turns out to be a Poe all along, and gets taken seriously, because I missed the nonexistent smiley.
It's not just online, either. It's communication in general, because even with sympathy, and empathy, you can't know how someone will take 1 word, or a phrase before it's said, or read. It happens in bars. There's the tropes like "Don't talk about my momma," then there's the honest mistakes, because you had no idea that his mom was killed by a leopard escaped from a zoo.
"I love leopards." What could possibly be wrong with saying something like that? That's not my problem, though, It seems to be that i'm just so fucking entertaining when I'm not having fun that some people have a whole lot of fun together, making sure that I'm not enjoying myself, and telling me I'm wrong.
I'm not making this up. Either they're pretending it's fun for them, when I can't enjoy being here, or I make everyone's day, every time it sucks to be me.